How to reach us
Our contact details will be published on this page.
We do not use a contact form.
What we can and cannot help with
We can help with:
- a possible error or outdated figure on the site (see report an error);
- feedback on a guide or a calculator;
- ideas for topics we have not covered yet.
We cannot:
- give advice on your personal situation, or say which loan or card to choose;
- review a loan offer, contract or statement for you;
- contact a bank, a collection agency or a court on your behalf;
- take applications for loans, cards or any other product.
Our disclaimer explains why.
Complaints about a bank
Complain to the bank or finance company first, in writing. If it does not resolve your complaint, you can take it to Sanadak, the independent ombudsman unit for complaints about institutions licensed by the Central Bank of the UAE. Our guide on how to complain about a bank takes you through the steps.
Sanadak can be reached on 800SANADAK (800 72 623 25), by email at [email protected], or through its website and mobile app.